Refund & Cancellation Policy

This policy applies to every purchase made through Peptide Clinix ("PCx," "we," or "us") at peptideclinix.com. When you complete an order, you confirm that you have read and accept what follows.

What Peptide Clinix Is (and Is Not)

Peptide Clinix is an educational platform that connects you with independent, licensed healthcare providers and licensed pharmacies. We are not a medical practice and we do not diagnose illness, prescribe medication, or give medical advice. Nothing on the Site is a substitute for professional medical judgment. Every order must pass a mandatory review by an independent licensed provider before it is approved, and no product is shipped until that review is complete and payment is confirmed. The provider alone decides whether a treatment is appropriate for you.

All Sales Are Final

Once your order ships and you receive your medication, the sale is final. Because prescription and compounded products are governed by strict pharmacy rules, we cannot accept returns or issue refunds for any reason — even if the product has not been opened or used.

No Automatic Billing

Peptide Clinix does not run subscriptions, auto-renewals, or recurring charges. You are charged once, only for the single order you place at checkout, and nothing bills you again afterward.

Orders Cannot Be Cancelled

After you submit an order and a licensed provider approves it, the order cannot be cancelled, paused, or changed. Each order moves quickly from provider review to our partner pharmacy, so there is no window in which a cancellation can be accepted. Please check your order carefully before you confirm it.

If a Product Arrives Defective or Damaged

Email peptideclinix@gmail.com.

Shipping

Approved orders are filled by our partner pharmacy in Miami, Florida, and typically arrive within two to four (2–4) business days of provider approval and confirmed payment.

Your Agreement to This Policy

By placing an order you confirm that you understand: refunds are not available for any reason; all decisions are made at the discretion of the pharmacy and not Peptide Clinix; there is no automatic billing; and an order cannot be cancelled once it has been submitted and approved.

How We Enforce This Policy

Peptide Clinix applies this policy consistently. If a chargeback is filed, this document may be shared with the payment processor to show that the no-refund and no-cancellation terms were disclosed and accepted before the purchase.

Contact

For help with any order, email our customer service team at peptideclinix@gmail.com or call (623) 216-7681.